Privacy policy

RESAI respects your privacy. This policy explains, in simple terms, how information may be collected and used when you visit our website, place an order, contact us, or interact with our marketing.
Information we may collect
Contact and account information, such as your name, email address, telephone number, delivery address, and billing details.
Order and transaction information, including products purchased, order history, returns, and payment status. Payment card information may be processed directly by our payment providers rather than stored by RESAI.
Technical and usage information, such as device type, browser information, IP address, website activity, cookies, and similar technologies where applicable.
Information you voluntarily provide when contacting customer service, subscribing to communications, entering a promotion, or providing feedback.
How we may use information
To process, fulfill, deliver, and support orders.
To communicate about orders, returns, customer-service requests, and important website or policy updates.
To operate, protect, analyze, and improve the website, products, services, and customer experience.
To send marketing communications where you have consented or where otherwise permitted by applicable law. You can opt out of marketing communications at any time.
To prevent fraud, misuse, security incidents, and other unlawful activity, and to comply with legal obligations.
Sharing and retention
Information may be shared only as reasonably necessary with service providers that support our operations, such as couriers, payment processors, website/hosting providers, analytics providers, and customer-service partners, or where disclosure is required by law. We retain personal information only for as long as reasonably necessary for the purposes described above and to meet legal, accounting, or operational requirements.
Your choices
Subject to applicable law, you may have rights relating to access, correction, deletion, restriction, or objection to certain uses of your personal information. You may contact RESAI using the details below to submit a privacy-related request.